Enable and disable the survey

1. From the left-side menu, select Settings > Hiring setup > Candidate Voice. 

2. Toggle the switch to Enabled, and choose the interview types and the positions that will make a candidate eligible to complete the survey.

3. Click Save.

Which candidates receive the survey

Once enabled, candidates are invited to complete the survey via email if they:

• Have been hired, withdrawn, or rejected
  • If rejected, the candidate must first receive a rejection email before the survey is sent. This prevents the survey from being the first notification of their status.
• Have completed at least one of the selected interview step types

This also applies to candidates whose status changed within the 24 hours prior to the survey being enabled.

Survey questions

The Candidate Voice survey uses a fixed set of questions that cannot be customized or reordered. Candidates are presented with predefined answer options, but they can provide additional written feedback at any point during the survey.

1. How was your experience with communication and scheduling?
2. Were you kept updated about your status?
3. Were the interviewers familiar with your background and the requirements for the position?
4. Did the interviewers ask relevant questions about your experience and skills?
5. Were the interviewers respectful to you as a candidate?
6. Why did you consider [your company]?
7. Did your interest in [your company] increase as a result of the interviews?
8. How would you rate your overall experience interviewing at [your company]?
9. Overall, what's the most important thing [your company] can do to improve the experience?
10. How likely are you to recommend applying to [your company] to friends or colleagues?
11. You can help others by posting a review about your experience on Glassdoor.

View the candidate response data

Due to the anonymous nature of the surveys, you will not be able to see individual responses. You can export completed survey feedback as a CSV from the All reports page or view it in Analytics > Candidate Voice reports.

1. From the left-side menu, select Analytics. 

2. You’ll be redirected to the All reports page. On the left, click Export.

3. Select the Candidate Experience Survey, choose all the attributes you’d like to export, and click Export.  You’ll get an email with the file to download and save as a CSV.

   

4. Alternatively, from the All reports page, look for the Candidate voice response rate or Candidate voice breakdown report in the search field and click on it.

5. Click the Download icon on the right and export only the information selected. Depending on the attribute, the file will be downloaded as a CSV or PNG.

   

FAQ

What do candidates have to do to use the Recruit bot?

To use the Recruit bot, candidates need to click the link provided in the email. If they’re on a desktop, laptop, phone, or tablet, they can respond from the browser.

Have more questions? Contact us at recruit.support@sparkhire.com