When Recruit detects duplicate submissions that are not qualified for automatic resolution (based on the company settings), users with permission to solve duplications can handle the duplicate submissions.

Resolve duplicates

1. When the duplication alert is displayed, click Resolve. If the workflow is minimized, click Expand for a better visualization of the content.

   

2. Recruit will display a comparison of the candidates' details. Determine if both profiles belong to the same person by clicking Same or Different.

   

3. Recruit will list all the hiring processes of the confirmed duplicates. Determine whether to Continue or Stop each of the hiring processes.

   • A candidate can only be In progress once for each position.

   • If your company policy allows it, you'll be able to consider a candidate for multiple positions.

     

     📝Note: When a hiring process is stopped, Recruit does not send a notification to the candidate. If you wish to update the candidate about your decision, select to Continue the hiring process. Then, after completing the resolution of duplicate applications, you can Reject the candidate from the candidate profile and send them a notification.

4. Determine the source for each hiring process. You can keep the existing source or change to a different source that submitted the candidate.

5. If you decide to change the source, select whether to send an email to notify the replaced source about having that candidate in your records. This option is available for sources that receive notifications, such as Agencies and Referrers.

   

6. When ready, click Confirm and close at the bottom of the screen.

Duplication resolution history

Navigate to the Positions tab in the candidate's profile. At the bottom of the page, you will see the duplication resolution history, including the position name, status, and time.

Activity log

After you confirm the duplicate resolution, Recruit adds entries to the remaining candidate profile’s Activity log.

Candidates marked as different

If the profiles are reviewed and determined to be not duplicates, the Activity log shows an entry indicating that the candidate is not a duplicate of the other profile.

Candidates marked as same

If the profiles are confirmed as the same candidate, the Activity log shows that the duplicate applications were resolved. Depending on the resolution selected, the log also shows:

• whether a hiring process was continued or stopped
• any source changes made during the resolution

Have more questions? Contact us at recruit.support@sparkhire.com