Plan & Role:

Automated follow-up messages help you follow up on unanswered self-scheduling invites without tracking candidate activity manually.

When sending a supported email, you can schedule a follow-up to be sent if the candidate does not respond or schedule the interview.

Automated follow-up messages can help your team:

• Reduce time spent tracking unanswered emails
• Improve candidate engagement
• Reduce the risk of missed follow-ups

Prerequisites & limitations

Automated follow-up messages:

• Are available for the Interview: Self-scheduling invite email
• Are not available for self-scheduling invites sent automatically using auto-send
• Are not available when composing an email from a candidate or lead profile
• Are not available for bulk emails

Schedule a follow-up message

1. When setting up the Interview: Self-scheduling invite email, turn on Follow-up email.

2. Write the follow-up message or select an existing template.

   💡 Tip: If Spark Hire AI suggestions are enabled, suggested text is generated automatically. Review and edit the suggestion as needed.

3. Choose how many days Recruit should wait for a response before sending the email.
4. Click Send.

Recruit will send the self-scheduling invite and schedule the follow-up. The follow-up is not sent immediately.

View a scheduled follow-up

After you send the self-scheduling invite, the scheduled follow-up appears in the candidate activity timeline.

You can see:

• When the follow-up is scheduled to send
• The follow-up message

• The email associated with the follow-up

  

Cancel a scheduled follow-up

To cancel a follow-up before it is sent:

1. Open the candidate activity timeline.
2. Find the scheduled follow-up.

3. Click the three-dot menu and select Don’t send.

   

When a follow-up message is not sent

Recruit automatically cancels a scheduled follow-up when it is no longer needed.

A follow-up is not sent if:

• The candidate replies before the scheduled send date
• The candidate schedules the interview before the scheduled send date
• The interview is canceled before the scheduled send date

When a follow-up is canceled, the candidate activity timeline shows that the message was not sent and why.